FAQs

What is Freshman Fun Box?

What isn’t Freshman Fun Box? It’s everything for college, boarding school students and more! Designed for students who reside in a dorm or apartment, it works for ALL (we just really liked the name). Our goal is to make learning and life cool by offering things they need and other great items that will help make that transition into adulthood a little bit more palatable. A monthly subscription box, they will receive items from well-known brands, and niche items you won’t find anywhere else. It’s truly a one-of-a-kind box that reminds you of home. Freshman Fun Box is a registered trademark of Fun Box Spot, Inc.

How does the subscription work? Can I subscribe for the entire school year?

Absolutely! We offer the following options: One Month, Month-to-Month, Entire Year (including summer), and Summer Fun (3 months/June - Aug).

When will I be billed for the recurring subscription?

Your box subscription will be re-billed in ADVANCE of your next box. You paid for your first shipment with the initial purchase. Any orders after the 20th will be sent in the next box shipment (ex: order Aug 21st - receive Oct box). Your second box will be auto renewed on the 20th to prepay for your next box. (ex: billed Sept. 20, receive Oct box UNLESS you ordered after Aug. 21st. Your Nov. box is then prepaid). Billing is on the 20th of the month PRIOR to the next box. Recurring subscriptions automatically billed each month unless paused or canceled. 

As a reminder, you will receive an email a few days prior to your billing cycle. 

What are your payment methods?

We accept Visa, MasterCard, American Express, Discover, debit cards, PayPal, Apple Pay, Google Pay and Diner’s Club. Some methods of payment may not work for the recurring monthly subscription.

When does Freshman Fun Box ship?

We normally ship around the 10th of each month. Our packages are shipped priority mail. You will receive a shipping confirmation email that includes your order information and tracking number. You will also receive delivery confirmation once it has reached its destination.

BOXES ARE SHIPPED ONCE A MONTH.

MONTHLY AND GIFTED CUSTOMERS: PLEASE NOTE THE MONTHLY ORDER CUT-OFF DEADLINES TO ENSURE YOU ARE INCLUDED IN THE CURRENT BATCH. The current cutoff date to order a box is the 20th of each month. Any orders received after this date will ship in the following month. EX: Orders after Aug. 20th will be shipped in October.

The cut-off date does not apply to gift cards or birthday boxes

Why do you have a cut-off date?

We pre-order items for the following month and want to make sure everyone gets their box with no delays.

Can I gift a Freshman Fun Box?

Absolutely! Select the box from the main page and indicate in your cart it is a gift and your note. We also have gift certificates/cards to accommodate your needs.

Can I ship to more than one person?

Absolutely! If you have more than one box, please contact us to set up an account where you can monitor all your selections. We’ll take care of the rest!

How much is the Freshman Fun Box?

The Freshman Fun Box is $59.99 per month, with standard U.S. priority mail shipping. All subscriptions have FREE shipping.

What countries do you ship to?

We ship throughout the United States, and Canada. We welcome international customers as well. International shipping rates vary.

Do you ship to APO/FPO/DPO addresses?

Yes we do!

How much is the value of the products in the box?

We place a huge emphasis on QUALITY. The value of each box is $110.00 or more every month.

How do I cancel or skip a box?

Just log into your account to cancel or suspend your box until further notice. Cancellations take effect during the following month if you have already been billed for the current shipment.

*** You must cancel or suspend your order prior to the billing cycle (26th) of each month. If you experience any issues with suspension or cancellation, please email support@freshmanfunbox.com and request a cancellation or suspension. You will receive an email confirming your request.

How do I reactivate my account?

Just log into your account and pick up where you left off. Your normal billing cycle will resume.

How do I update my billing information?

Log into your Freshman Fun Box account and change your payment information. PLEASE DO NOT EMAIL US UPDATED PAYMENT INFORMATION. Our system is encrypted and this is the best way to keep your personal information safe.

How do I update by shipping information?

Log into your Freshman Fun Box account to update your mailing address or email us at support@freshmanfunbox.com. You may also convey this information to our chat representative who can update it immediately.

What if something was damaged or missing?

If you are missing something from your box or something was damaged in shipping and handling, please email us at support@freshmanfunbox.com within three (3) days of receiving your box and the item will be replaced. If broken, please attach a photo of the item for inventory purposes. Any requests after three (3) days will not be honored.

Do you accept returns or exchanges?

At this time, we do not accept returns or exchanges as this is a customized subscription box. We do value your suggestions, and welcome your feedback. Please send this information to hi@freshmanfunbox.com.

Can I change style preferences?

Yes you can. Log into your account to change the style and size if needed or email us at support@freshmanfunbox.com. You may also use our chat option, where that information can be handled for you.

What if my address was incorrect and my box was returned to sender?

If your box was returned, we will issue a refund. Please make sure your current address is correct prior to billing. The address in the system on the date of payment is the address where your box will be shipped.

I’m interested in getting my products into the box. Who do I contact?

We’re always interested in working with businesses to offer the best items we can to our subscribers. Send us an email to procurement@freshmanfunbox.com.

I’d like to review the Freshman Fun Box. How would I do this?

We have a pre-screening selection process in place. Please email us at hi@freshmanfunbox.com with your information. We will review your request and contact you for further information. Please indicate in the subject line it is a review request.

Have additional questions? Contact us: support@freshmanfunbox.com.