FAQs

What is the Freshman Fun Box®️ Brand? 
Our brand includes the Freshman Fun Box®️, The HBCU Box®️, and other entities. These two are monthly college care packages designed to support students with essential items and delights, making the transition to college life easier.

How does the subscription work? 
You can choose from one-time purchases, a monthly subscription, a semester, or the entire school year. 

When will I be billed for the recurring subscription? 
Your initial purchase (first box) is billed when you sign up, with recurring billing starting on the 21st of each month. Boxes ship on or before the 15th of each month.

What payment methods do you accept? 
We accept numerous forms of payment including Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and more.

When do the boxes ship? 
Boxes typically ship on or before the 15th of each month. Ensure you order before the 15th to receive the current month's box.

Can I gift Freshman Fun Box®️? 
Absolutely! Indicate it as a gift during checkout and include a personal message for the recipient.

How much are the boxes? 
Freshman Fun Box and The HBCU Box are $85.99 per month, including shipping for recurring subscriptions.

Do you ship internationally? 
We only ship within the United States.

How do I cancel or skip a box? 
Log into your account to manage your subscription. Cancellations must be made before the 15th of each month.

How do I update my billing or shipping information? 
Log into your account to update your details securely. For shipping changes, email hi@freshmanfunbox.com.

What if something is damaged or missing? 
Contact us within three days of receipt for replacements. Attach photos for damaged items.

Do you accept returns or exchanges? 
As a customized subscription box, we do not accept returns or exchanges. Send feedback to hi@freshmanfunbox.com.

Can I change style preferences? 
Yes, you can update your style and size preferences in your account settings or email us for assistance.

What if my address was incorrect and my box was returned? 
We offer a one-time courtesy reshipment. The customer pays reshipping fees. Ensure your address is up to date before billing.

Interested in partnering with us? 
Email hi@freshmanfunbox.com with your proposal or review request. We welcome collaborations and feedback.

Questions? Contact us at hi@freshmanfunbox.com for assistance.