FAQs

What is Freshman Fun Box?

Freshman Fun Box™️ is a monthly subscription box for all levels of college and boarding school students living in a dorm or apartment. It helps make the  transition easier with the items they need and other cool items that remind them of home. The box is filled with trusted brands and niche items, changing every month.   

How does the subscription work? Can I subscribe for the entire school year?

Absolutely! Boxes can be ordered just once, or based on a subscription. Full year options with or without summer can be found on the gift box page. 

When will I be billed for the recurring subscription?

Your initial purchase (first box) is billed when you sign up. Recurring billing starts with the second box on the 26th of each month. The boxes ship around the 10th of each month. Cutoff dates for ordering are the 20th of each month. Orders received after the 20th will be send the following month (ex: order Aug 21st - receive Oct box.) You will not be billed for the next box until after the box from the current month has been shipped/delivered. Your subscription will auto renew each month unless you decide to cancel. As a reminder, you will receive an email a few days prior to your billing cycle.

What are your payment methods?

We accept Visa, MasterCard, American Express, Discover, debit cards, PayPal, Apple Pay, Google Pay and Diner’s Club. Some methods of payment may not work for the recurring monthly subscription.

When does Freshman Fun Box ship?

We normally ship around the 10th of each month.. You will receive a shipping confirmation email that includes your order information and tracking number. You will also receive delivery confirmation once it has reached the address listed on the order. 

BOXES ARE SHIPPED ONCE A MONTH.

MONTHLY AND GIFTED CUSTOMERS: PLEASE NOTE THE MONTHLY ORDER CUT-OFF DEADLINES TO ENSURE YOU ARE INCLUDED IN THE CURRENT BATCH. The current cutoff date to order a box is the 20th of each month. Any orders received after this date will ship in the following month. EX: Orders after Aug. 20th will be shipped in October.

The cut-off date does not apply to birthday boxes, which can be ordered any time of the year for immediate delivery on the gift box page.

Why do you have a cut-off date?

We pre-order items for the following month and want to make sure everyone receives their box with no delays.

Can I gift a Freshman Fun Box?

Absolutely! Select your box from the Freshman Fun Box page, the HBCU page or the Gift box page indicating in your cart it is a gift with a note. 

Can I ship to more than one person?

Absolutely! If you have more than one box, please contact us to set up an account where you can monitor all your selections. We’ll take care of the rest!

How much is the Freshman Fun Box?

The Freshman Fun Box is $69.99 per month. Shipping is included with subscriptions.

What countries do you ship to?

We ship throughout the United States, and Canada. Shipping rates vary.

How much is the value of the products in the box?

We place a huge emphasis on QUALITY. The value of each box is $110.00 or more every month.

How do I cancel or skip a box?

Just log into your account to cancel or suspend your box until further notice. Cancellations take effect during the following month if you have already been billed for the current shipment.

*** You must cancel or suspend your order prior to the billing cycle (21st) of each month. If you experience any issues with suspension or cancellation, please email hi@freshmanfunbox.com and request a cancellation or suspension. You will receive an email confirming your request.

How do I reactivate my account?

Just log into your account and pick up where you left off. Your normal billing cycle will resume.

How do I update my billing information?

Log into your Freshman Fun Box account and change your payment information. PLEASE DO NOT EMAIL US UPDATED PAYMENT INFORMATION. Our system is encrypted and this is the best way to keep your personal information safe.

How do I update by shipping information?

Log into your Freshman Fun Box account to update your mailing address or email us at hi@freshmanfunbox.com. You may also convey this information to our chat representative who can update it immediately.

What if something was damaged or missing?

If you are missing something from your box or something was damaged in shipping and handling, please email us at hi@freshmanfunbox.com within three (3) days of receiving your box and the item will be replaced. If broken, please attach a photo of the item for inventory purposes. Any requests three (3) days after receipt will not be honored.

Do you accept returns or exchanges?

At this time, we do not accept returns or exchanges as this is a customized subscription box. We do value your suggestions, and welcome your feedback. Please send this information to hi@freshmanfunbox.com.

Can I change style preferences?

Yes you can. Log into your account to change the style and size if needed or email us at hi@freshmanfunbox.com. You may also use our chat option, where that information can be handled for you.

What if my address was incorrect and my box was returned to sender?

If your box was returned, we will reship as a one-time courtesy for free. Please make sure your current address is correct prior to billing. The address in the system on the date of payment is the address where your box will be shipped.

I’m interested in getting my products into the box. Who do I contact?

We’re always interested in working with businesses to offer the best items we can to our subscribers. Send us an email to hi@freshmanfunbox.com.

I’d like to review the Freshman Fun Box. How would I do this?

We have a pre-screening selection process in place. Please email us at hi@freshmanfunbox.com with your information. We will review your request and contact you for further information. Please indicate in the subject line it is a review request.

Have additional questions? Contact us: support@freshmanfunbox.com.